department of planning and development has been careful to achieve its
strategic plan for 2016 as per the goals of Dubai Strategic Plan 2021, which
has re-formulated the vision, mission from which "licenses" has to
keep pace with the escalating development in the sustainable economic
development of the emirate and support the overall performance, development of
the ports and customs Foundation and the Free Zone.
Sultan Ahmed Bin Sulayem said, " to proceed from the vision of His
Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime
Minister and Ruler of Dubai, the need to adopt best strategic plans that keep
pace with the latest developments in the global and regional developments in
order to define our ambitious targets to achieve his directives to make people
happy by stimulating creativity and
innovation to improve the quality of services provided to the public through
the development and use of the latest smart applications of information
technology for competitive Dubai to promote and support its ability to attract
trade and investment in order to continue to progress to to be the No. 1 global
centre in all fields. "
also said "we are keen to implement the best and latest international
standards to regulate the work of the maritime sector in Dubai through "
licenses "and its leading role in this area, and permanent quest for
improving their performance to strengthen the competitiveness of Dubai in the field of ports and foreign trade
services, and we are working in the Dubai Ports, Customs and Free Zone on the
development of the latest innovations and ideas to ensure we achieve the best
results of the comprehensive development of the process of our work. "
Arif Obaid Al Dehail, CEO of the Department of Planning and Development
"Trakhees” said these changes were necessary to keep regional and
international developments in the UAE. "He also explained that the
strategic plan of the institution was based on a ten pillar strategy that
includes five basic pillars like leadership and a customer support , and the five supporting pillars such as
community support and technology.
this regard, the institution has launched under the supervision of the
Department Corporate Excellence an induction workshop for employees focused on
three main themes which included to explain the importance of the strategic
plan in 2016 and linked it to cutomer satisfaction and innovation, where the
workshop began discussing the vision, mission and organisational values that
have been reformulated, pillars of the
new strategy and goals, the staff were introduced to the Foundation on the preparation for strategic
planning and the role of a basic and effective institution and a new strategic mechanisms to contribute to
improve the work and functions of the departments to the highest international
standards and provide the best services pursuant to the vision of the wise
leadership of the UAE's 2021 vision.
workshop also aimed to shed light on the importance of customer satisfaction as
a main strategic plan of the organization, which aims to make the UAE among the
best countries in the world by the golden jubilee of Country.
workshop concluded with the release of the innovation program "Fener"
to the staff of the institution's customers and which aims to create the best
solutions for the development of customer services and investors, and the adoption
of the electronic technological innovations, and provide administrative
services in accordance with the quality, transparency and efficiency standards.