Chairman’s Message


I am delighted to welcome you to the state-of-the-art website of Department of Planning and Development-Trakhees, the regulatory arm of Ports, Customs and Free Zone Corporation (PCFC). Through this revamped portal, we look forward to bettering communication with our customers, partners and the wider public, making all stakeholders happier. The website offers smart licensing and business regulation services in keeping up with Dubai’s digital transformation to become the world’s smartest city.

In implementation of the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, Trakhees started operation in 2009 to deliver licensing services to businesses operating within lands, complexes and special development areas owned by PCFC.

Trakhees has constantly improved its performance and operational efficiency to sustain PCFC’s overall mission towards enhancing Dubai’s and UAE’s ongoing economic growth and sustainable progress.

Looking ahead, we seek to further advance Trakhees’s services on a par with global standards and best practices so as to meet our wise leadership’s aspirations and support our clients’ business expansion capacities, for their greater convenience and happiness.

Sultan Ahmed bin Sulayem

Chairman of Ports, Customs and Free Zone Corporation (PCFC)

CEO’s Message


Department of Planning and Development – Trakhees has designed up its new smart website to provide a convenient online service channel for customers. Using cutting-edge information technology solutions and applications, the website greatly facilitates electronic delivery of commercial licenses, civil engineering services, and other planning and business regulation services for developments and establishments set up in lands, complexes and areas owned by the Ports, Customs and Free Zone Corporation (PCFC).

At Trakhees, we are firmly committed to delivering timely, responsive and high quality services via our smart, m-enabled website. The ultimate goal is to ensure that Trakhees’ customers get only the finest of services in our areas of operation including commercial licensing, civil engineering, and health and environment. This is in keeping with the government’s directions to streamline procedures for traders and investors to do business in the most efficient and lucrative manners.

We look forward to constantly improving our services and business applications to enhance Dubai’s regional and global competitiveness, all the while keeping our stakeholders happy and satisfied. Our ambitious objective is to be world No. 1 in the industry and, for that, we welcome constructive feedback from all users of this website to help us add value to the wide range of services offered by Trakhees.

Adnan Al Abbar

CEO of Department of Planning and Development - Trakhees